Twelva

Support

If something's not working, or you have a question, we're here. Most things below have an answer in less than a minute. For anything else, send us a message — we read every email.

If you're in crisis

You don't have to wait for an email reply. Reach out now — these lines are free and confidential.

Subscriptions & billing

Subscriptions are managed by Apple or Google — wherever you bought Twelva.

  • Manage on Apple
  • On Google: Play Store → Profile → Payments & subscriptions

Refund requests must go through the store you purchased from — we can't process them on our end.

Account & data

You can sign out, export your data, or wipe everything from inside the app under Profile → Data.

For full account deletion (including cloud-synced data), see our deletion page.

Sponsor chat

Your AI sponsor companion is part of Twelva Pro. New subscribers get a 7-day free trial.

Replies are AI-generated peer reflection — not therapy or medical advice. In a crisis, use the resources above.

Privacy & terms

What we collect, how it's used, and what's yours to control:

Frequently asked

Does Twelva replace therapy or a sponsor?

No. Twelva is a companion for the slow work of recovery, not therapy or medical care. The sponsor companion is an AI tool — supportive peer reflection, not licensed advice. Keep your therapist, sponsor, and program. Twelva is a steady presence between visits.

Is Twelva only for the 12 steps?

No. Twelva supports many recovery paths — 12-step, SMART Recovery, Refuge Recovery, Al-Anon, CBT-informed, and self-guided. The reflection library and tools are written to honor every tradition.

What's free? What's Pro?

You can use Twelva's reflections, breathing tools, mood and HALT check-ins, journaling, sobriety tracking, and crisis resources for free. Twelva Pro unlocks the full reflection library, the sponsor companion, and unlimited journal sync. New subscribers get a 7-day free trial.

Where is my data stored?

By default, every reflection and journal entry stays on your device. Cloud sync is optional and off until you turn it on. We never sell your data and never use it to train models. Full details in the privacy policy.

I lost my streak after switching devices.

Streaks live on the device by default. Turn on cloud sync (Profile → Cloud Sync & Offline) so progress travels with you. If you've already enabled it and the streak still isn't there, email us with your account email and we'll dig in.

I'd like to give feedback or report a bug.

We genuinely want it. Email us with as much detail as you're comfortable sharing — what you expected, what happened, your phone model and OS version. Screenshots help.

Still stuck?

Send us a note. We typically reply within two business days.

andrew@8t20capital.com