Delete Your Account

You can delete your Twelva account and the data tied to it at any time. Two paths below — pick whichever fits.

Option 1 — From inside the app

Open Twelva and go to your Profile tab.

Scroll to the Data section and tap "Reset All Data".

This permanently erases every reflection, journal entry, mood log, HALT check-in, relapse log, and sponsor-chat conversation stored on this device.

If you have cloud sync enabled, also tap "Cloud Sync & Offline" and choose "Delete cloud data".

This wipes your account on our servers, including any synced backups.

Sign out (if you signed in with Apple or Google), then uninstall the app.

Your account is now closed. Apple/Google manages the sign-in record on their side.

If you can't access the app, email us from the address tied to your account and we'll process the deletion within 5 business days.

Subject line: Delete my Twelva account. Include the email address you signed in with so we can match the request to your record.

Your account record on our servers
Every cloud-synced reflection, journal entry, mood log, HALT check-in, relapse log, and sponsor-chat conversation
Your sobriety date, streaks, and milestone progress
Your push-notification token
Linked support contacts you saved

Your Apple or Google subscription. Cancel from Apple Settings → Subscriptions or Google Play → Subscriptions. Deleting the account does not refund or cancel a paid subscription.
Anonymous, aggregated diagnostics. Crash reports and counters with no link to your identity may be retained for product reliability. They are not personal data.
Records we are legally required to keep (e.g. tax and billing records associated with your subscription transactions, retained as required by law).

Once your data is deleted, we cannot restore it. If you just want to step away for a while, sign out instead — your data stays on your device.